Frequently Asked Questions

Q: How can I create an account?

A: To create an account, you just need to sign up here: https://mycareclubrewards.com/National/en-us/Register. You’ll just need to enter some personal information so we know who you are!

Q: I can’t remember my password. How can I login?

A: To reset your password, go to https://mycareclubrewards.com/National/en-us/ForgotPassword and enter your email address to receive a password reset link. If you don’t see your password reset link in your inbox after a few minutes, we recommend checking your spam or junk mail folder.

Q: Why are my receipts being rejected?

A: Receipts may be rejected for a number of reasons, such as if there are no qualifying products visible on your receipt or if you’ve exceeded your monthly limit for restricted products. If you believe you made a qualifying purchase, your receipt may have been rejected because the image was blurry or important information was cropped from the image. You may upload a rejected receipt to be reviewed again; however, you must take a new picture of your receipt and ensure the image is clear with all text is present so that your receipt can be reviewed a second time.

Q: I’m having trouble uploading a receipt. Am I doing something wrong?

A: To submit your receipt, please log into your Care Club account and click "Upload a Receipt." Please note that we are only able to accept image files (jpg, jpeg, png, or gif) that are less than 5 MB in size. PDFs are ineligible for this program.

Q: I’m having problems with the website. Why isn’t it working?

A: Website issues are most commonly caused by the choice of internet browser. The Care Club Rewards website is optimized for the most up-to-date desktop and mobile versions of Google Chrome and Apple Safari; if you are using a different browser we highly recommend switching to Chrome or Safari.

Q: How long will it take for my receipt to be reviewed?

A: We try our best to review all receipts within 72 hours. In the event it takes us a little longer, please be assured that our team will review your receipt in the order it was received.

Q: When will I receive my Reward?

A: Physical rewards are fulfilled within approximately 6-8 weeks from the date your Reward is approved. Rewards will be shipped to the mailing address provided in your Care Club account. Digital rewards are sent via email.

Q: Which products qualify for J&J Care Club?

A: Products from Aveeno, Band-Aid, Clean & Clear, Desitin, Exuviance, Johnson’s Baby, Listerine, Lubriderm, Neosporin, Maui Moisture, Neutrogena, Neostrata, OGX and Rogain qualify. Additionally products from Benadryl, Bengay, Imodium, Lactaid, Motrin, Pepcid, Rhinocort, Sudafed, Tylenol, Zarbee’s, Zyrtex and Visine likewise qualify, but are restricted to one receipt upload per month.

Q: What happens when I connect my Care Club account to my Google account?

A: If you are registering for a new Care Club account, you can choose to connect to your Google account at signup by clicking the “Continue with Google” button on the sign-up page. If you have an existing Care Club account and would like to connect it to your Google account for the first time, you can do this by visiting your “My Account” information page on the Care Club website and clicking the “Connect with Google” button. Connecting your account to Google will allow you to sign into your account with a single click for future logins, rather than having to type in your email address and password every time. Once you’ve connected your account to Google, you will only be able to manage your connection in your Google Account page.

Q: How do I disconnect my Care Club account from my Google account?

A: To disconnect, you must visit your Google Account page. Once there, go to the “Security” page, open the “Signing In with Google” section, select the Care Club website from the list, and click “Remove Access.” Removing access from your Google account will not delete your Care Club account. However, from that point forward, you will need to use your email address and password in order to log into your Care Club account. If you decide to reconnect to your Google account in the future, you will need to use the “Login with Google” option at sign-in to re-select the Google account you want to connect. Please note you will only be able to reconnect your Google account if the email address associated with your Care Club account is the same email address as your Google Account.